Once your order has shipped from our warehouse, you will receive an email notification with a tracking information. Please also check your junk email. This email will have all your shipping information and ways to track your order.
Please note you will not get tracking information until your order is processed and shipped. There may be additional shipping delays due to high order volumes.
If you cannot find your order shipment confirmation email you can track your order by CLICKING HERE .
Items in their unused and original condition purchased from Pandora US Online Store can be exchanged within 30 days of purchase in one of our store locations. Pandora Gift Cards or E-Gift Cards are non-returnable. Promotions, clearances, or sales may have modified terms and conditions. Unfortunately, we are not able to accept exchanges by mail.
Exchange in store:
a. Find your nearest Pandora store at stores.pandora.net.
b. Bring original packing slip or email invoice along with merchandise you wish to exchange to the Pandora store.
c. Your original shipping cost is not considered for exchange and is not refundable.
For Store Closures please see below how to handle exchanges:
a. Return original item via the enclosed return label and return form.
b. Go onto our website and select new size/style and purchase.
c. Your original shipping cost is not considered for exchange and is not refundable.
You may return items that are unused and in original condition within 30 days of purchase. Damaged/defective items can only be returned by mail and cannot be returned or exchanged in-store. Last chance or Clearance items are final sale and cannot be returned or exchanged. PANDORA Gift Cards or E-Gift Cards are non-returnable.
Due to additional quarantine measures around return shipments, please allow up to 10 business days, from the receipt of your return package, to process your returns. You will receive an email notification once your return is processed. Please allow up to 5 additional business days for the funds to be credited to your original payment method.
The Pandora US Online store currently supports the following payment methods:
– Pandora Credit Card
– Pandora Gift Card (physical and electronic)
– Master Card
– Visa
– American Express
– Discover
– Apple Pay*
– PayPal**
– Klarna***
– Afterpay
*Cannot use Apple Pay for buy online pick up in store.
**Cannot use Paypal to purchase E-gift cards
***Cannot use Klarna currently for buy online pick up in-store orders.
If you paid via PayPal, you will be issued a refund for the amount paid.
If you paid via credit/debit card, your card will not be charged.
In the rare occurrence that an item was damaged during transit, please contact our Customer Care center or visit your nearest Pandora store for an exchange.
For in store exchanges please bring a copy of your invoice or packing slip.
We allow international cards only for shipments within the U.S. (including Hawaii, Alaska, and Puerto Rico).