How should I clean my Pandora Jewelry?
Pour a small amount of mild soap into lukewarm water and use a small, soft toothbrush to clean your jewelry. Toothbrushes are ideal for cleaning jewelry with intricate details, which can otherwise be difficult to clean. If the dirt is hard to remove, soak the jewelry in clean water. This particular cleaning method should not be used to clean jewelry with cultured freshwater pearls (see Cultured Freshwater Pearls for more details).

A silver-polishing cloth is a great tool to make your sterling silver jewelry shine again if the pieces have become dull. However, it will not remove scratches. Silver-polishing cloths may be purchased from Pandora retailers or your local goldsmith.

Using a tumbler with the PANDORA ESSENCE COLLECTION and Pandora Rose™ is not recommended.

For leather: For daily cleaning, simply wipe the leather gently with a soft, dry cloth. Stains should be removed immediately before they soak in or dry – use a mild professional cleaner (without chemicals) or a mild soap such as soap flakes or saddle soap. Create suds in a bowl and apply the suds to a soft, lint-free cloth, then wipe the leather. Afterwards, wipe the leather with a dry cloth and add a leather conditioner to protect it further. Remember to keep leather out of direct sunlight. 

Your authorized Pandora retailer is happy to offer jewelry cleaning services tailored especially for your Pandora products.

How should I care for my Pandora Jewelry?
It is important to clean and care for your Pandora Jewelry regularly and we have made it easy with Pandora cleaning accessories and easy at home cleaning tips.  

Use the Pandora Care Kit to clean your Pandora jewelry. Care instructions are included in the kit but if in doubt, seek professional advice for a local jeweler or your nearest Pandora shop prior to cleaning.

Click here to learn more on how to care for your jewelry.

How Can I contact Pandora Jewelry Care Centre?
For all inquiries and feedback, please contact our Pandora Jewelry Customer Care Centre.
How should I care for and clean Pandora Rose™ ?
These innovative products deserve special care. Maintain the beautiful shine and unique finish by polishing Pandora Rose™ products with a soft cloth. Dampen the cloth in lukewarm water, adding a small amount of mild soap, and rub gently on jewelry. Rinse with clean water and pat dry with a soft cloth.

If jewelry is particularly dirty, soak for 5 to 10 minutes. Use of silver polishing liquids, silver dips, ultrasonic cleaning and a tumbler should be avoided.

Pandora polishing cloths with cleaning compound are not recommended for Pandora Rose™ jewelry. Do not expose the jewelry to harsh chemicals, perfumes, lotions, and remove jewelry prior to bathing or swimming.

Please note that the warm pink-hued color may intensify with age due to tarnishing, adding to the jewelry’s beautiful, vintage appeal. It is normal for the finishing to wear off over time. Pandora’s warranty does not cover this wear and tear.

Where are Pandora Jewelry products made?
All Pandora Jewelry products are made in Thailand. For more information, please visit our craftsmanship page

How do I check the balance of my Pandora gift card?
You can check your gift card balance at or call us at 1-855-922-2600. 

Where can gift cards be shipped?
The Pandora US Online store ( currently ships Pandora gift cards to addresses only within the United States (including Hawaii, Alaska, and Puerto Rico). 
Do Pandora Electronic or Print Gift Cards Expire?
No, our gift cards do not expire and there are no fees associated with them.