If for any reason you are not completely satisfied with your purchase, you may return items that are unused and in original condition within 30 days of purchase. Damaged/defective items can only be returned by mail and cannot be returned or exchanged in-store. Shipping charges are non-refundable. Last chance or Clearance items are final sale and cannot be returned or exchanged. PANDORA Gift Cards or E-Gift Cards are non-returnable.

Extended Holiday Returns:
Any items purchased between 11/1/20 – 12/25/20 are eligible for extended holiday returns until 1/26/21 by mail or in store with receipt.

Due to additional quarantine measures around return shipments, please allow up to 5 business days, from the receipt of your return package, to process your returns. You will receive an email notification once your return is processed. Please allow up to 5 additional business days for the funds to be credited to your original payment method.

EXCEPTION: Online purchases using Klarna and Afterpay are not allowed to be returned in-store and must follow the returns by mail option. Purchases using PayPal will be issued a gift card.

Returns by mail:
a. Fill out the return form provided in the original package and indicate the item number, quantity, and reason code.
b. Place merchandise and return form in the package.
c. Attach the prepaid return label to the outside of the package and secure package for mailing.
d. Drop off package at your nearest UPS Store, UPS Authorized Shipping Outlet or UPS Customer Center. You will NOT be charged for return shipping.
e. If you choose to use your own preferred method of shipping, use one that can be tracked and insured. Pandora cannot reimburse the cost of shipping using this method. Address for returns should be mailed to:
PND FULFILLMENT
4638 Shelby Dr.
Memphis, TN 38118
f. All returns will be credited back to the original form of payment (excludes original shipping cost)
g. Due to additional quarantine measures around return shipments, please allow up to 5 business days, from the receipt of your return package, to process your returns. You will receive an email notification once your return is processed. Please allow up to 5 additional business days for the funds to be credited to your payment method.
h. If you cannot locate the return form or prepaid label, please contact the Pandora Jewelry Customer Care Center for further assistance.

Returns to a Pandora Store:
a. Find your nearest Pandora store at stores.pandora.net.
b. Bring original packing slip or email invoice along with merchandise you wish to return to the Pandora store.
c. Refunds will be processed to the original form of payment. EXCEPTION: Online purchases using Klarna and Afterpay are not allowed to be returned in-store and must follow the returns by mail option. Purchases using PayPal will be issued a gift card.

Items in their unused and original condition purchased from Pandora US Online Store can be exchanged within 30 days of purchase in one of our store locations.  Pandora Gift Cards or E-Gift Cards are non-returnable.  Promotions, clearances, or sales may have modified terms and conditions. Unfortunately, we are not able to accept exchanges by mail. 

Exchange in store:
a. Find your nearest Pandora store at stores.pandora.net.
b. Bring original packing slip or email invoice along with merchandise you wish to exchange to the Pandora store.
c. Your original shipping cost is not considered for exchange and is not refundable.

For Store Closures please see below how to handle exchanges: 
a. Return original item via the enclosed return label and return form.
b. Go onto our website and select new size/style and purchase.
c. Your original shipping cost is not considered for exchange and is not refundable.

Due to additional quarantine measures around return shipments, please allow up to 10 business days, from the receipt of your return package, to process your returns. You will receive an email notification once your return is processed. Please allow up to 5 additional business days for the funds to be credited to your original payment method.
 

Returns in a Pandora store:
Returns will be processed to the original form of payment and will take up to 5 business days for the credit to be applied. Any Afterpay refunds will be handled through your Afterpay portal, for any questions on your Afterpay refunds please contact Afterpay directly.